It has definitely saved a lot of time for the end-user and provided satisfaction with the process. They don't have to repeatedly do the same steps for every company code and intercompany code. At the end of the day, it is giving the end-user satisfaction. The overall benefit was in terms of the efficiency with which the robot gave them the mismatches. They can trigger it as and when required. This attended automation has helped in scaling RPA benefits. We have a couple of robots on the finance team's laptops, and they trigger the process as and when required, such as for month-end clearing, which is a process where the end-users have to do some kind of clearing task in the SAP system. We use attended and unattended automation. The robot completely eliminated all those issues. For instance, balance sheet reconciliations always had some sort of issues and were prone to errors. There are other use cases where savings were not huge in terms of the efforts or hours, but the robot was very much compliant with a company's processes. It eliminated any sort of human errors that could have occurred. For the purchase order closure project, the robot has saved close to 1,200 hours in a year. It has reduced around 90% of their time for this project. So, the robot takes 12 hours as compared to 120 hours taken by a human, which is one-tenth of their effort. In one of the use cases, an employee was spending 10 hours every month to complete a process, which is 120 hours in a year, whereas the robot takes just one hour every month. It has saved the time of associates in completing their tasks, and they can focus on a lot of other things. The time saved varies based on the project. It has definitely reduced the time for our clients. The business benefit that the customer got was close to 1,200 hours in a year, which is a massive saving. There were probably 22,000 to 23,000 purchase orders every year. It used to take 5 to 10 minutes for the customer to close one purchase order and recheck everything. It is a recurring job that takes care of all POs that were created in the last one year and closes them automatically. We did robotic process automation to takes care of these purchase orders. These purchase orders were not closed even though they have been receipted and invoiced completely. These two are probably the best things that we achieved from automation. We recently did a deployment for a customer who had purchase orders and other stagnant stuff from 2011 onwards. It has reduced human error and saved time. With UiPath, you don't have that headache. If you don't have a platform that covers end-to-end automation, it becomes very challenging, and you'll have to find ways to procure those applications. If you just had UiPath Studio, you would have to procure something for your attended or unattended robots. You would also need a tool to capture the process or task itself. Similarly, you would need a tool to collect the ideas from subject matter experts. UiPath enables us to implement end-to-end automation, starting with process analysis, then robot building, and finally monitoring all of our automation. They have created a platform to handle everything from process analysis to deployment. I've also used 19.4 and 20.4 on-premise versions. In terms of the version, we always have the latest version. So, the use cases usually revolve around the finance tasks, but sometimes, we have also seen use cases related to the supply chain and planned maintenance, such as purchase order closures, work order closures, and comparison of the work order plan with the deviations. They have SAP systems for their ERP, and their use cases mostly revolve around automating SAP processes such as invoice automation, joint venture reconciliation, balance sheet reconciliation, and intercompany netting. As a service, we have done on-premises and cloud deployments.įrom a service perspective, we deal with a lot of clients who are predominantly in the oil and gas sector and energy sector. We help companies with automation. We set up UiPath from scratch and help them achieve their automation goals or strategies. We had deployed it on-premise. In my current company, we are giving UiPath automation as a service. UiPath was used in-house in my first company for automating processes.
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